Frequently Asked Questions

Mercedes-Benz of Westminster prides itself on its informative and comprehensive website. However, we welcome your questions if you don’t see the answer here or if you need more information. Our friendly representatives are standing by to help you.

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Maintenance

What if my vehicle doesn’t start?

The manufacturers of today’s vehicle batteries affix a code indicating its expiration. It’s a good idea to replace your battery before that date, especially if you have been experiencing other issues that point to a battery issue. For example, if your vehicle has been hesitant to start — or not starting at all — a dead battery could be the issue. One way to check to determine if it is your battery is to enlist the services of a helper. While your helper attempts to start your vehicle, check the battery with a voltmeter. While the voltage should be at least 12 volts when it’s not started, it should not drop below 10.10 volts once the vehicle is started.

When Should I Replace My Car Battery?

Your car battery has its warranty date printed on its side – look for the letter/number combination that resembles “B18” or “D17.” The letter corresponds to the month, with “A” referring to January, “B” referring to February, and so on. The number represents the last two digits of the warranty year, with “17” representing 2017, “18” representing 2018, and so on.
Change the battery before the date listed here. Alternatively, let the professionals handle it. Bring your battery by our Service Center at any time to ensure that it is still holding a charge. If you are in danger of being stranded, our dedicated professional battery replacement team will be able to solve your problem for you immediately.

How many miles before my Mercedes-Benz needs an synthetic motor oil replacement?

Owning a Mercedes-Benz means that you are connected to luxury for every aspect of your driving experience. This includes your standard synthetic motor oil replacements. Let the professionals at our Service Center handle this for you. We will contact you when it is time to make arrangements. There is no reason that you should have to play mechanic – that is our job.
If you are a more hands-on kind of owner, you can check the Owner’s Manual for the suggested intervals between synthetic motor oil replacements. If you do not have an Owner’s Manual, feel free to call our offices. We have synthetic motor oil replacement information on hand for you, and we can ship out an Owner’s Manual to you as well.

What if my “service engine soon” light turns on?

While this can seem very scary when this light comes, on it can mean many different things. When the check engine light, or service engine soon light, comes on, it is imperative to bring your vehicle to our service center as soon as you can. Because this light is an indicator for a variety of things, it is imperative that we plug our code reader into your vehicle to determine the problem. This will allow us to fix it for you right away.
 

Your Mercedes-Benz is comprised of numerous sophisticated monitoring, safety and alert systems. This video will help you understand all of them.

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Tires

Which kind of tires should I get?

The tires you choose depend heavily on the type of driving you do. The service advisers at Mercedes-Benz of Westminster can provide you with suitable tire recommendations based on your driving habits. For example, if you primarily drive on gravel roads, live down a long gravel driveway or drive frequently on rough surfaces, you’ll have different tire needs than someone who travels mostly on the highway.

Do I need to align my tires when I get new ones?

Your alignment should be checked when you get new tires. When your tires have uneven wear, the alignment should be taken care of.

How often do I need to buy or replace tires?

This is one of the most common questions people ask and the answer can rely on a variety of factors including how you drive, where you drive, and the type of tire that is on your vehicle. If you drive on surfaces that are rough in nature, such as gravel, the tires will wear faster. However, if you have tires that are made with softer rubber, sometimes called highway tires, they will wear faster no matter what type of road you are driving on. Tires have an expected number of miles so you should be sure to keep an eye on this amount. Additionally, you need to check them regularly for low pressure, wear, or a low tread to determine when you should replace.

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Parts

When should I replace belts and hoses?

Mercedes-Benz provides recommendations concerning when belts and hoses should be replaced. Additionally, hoses need to be replaced when they show signs of cracking and/or softness. Belts that are shiny on the bottom side or show signs of dry rotting also need to be replaced. You should also replace the belt if the tensioner is not able to keep tension on it any longer.

What is the difference between OEM and generic parts?

Original equipment manufacturer — or OEM — parts are those made by the manufacturer, such as Mercedes-Benz. These OEM parts can be purchased either from the manufacturer or from a third-party vendor. OEM parts have a warranty that protects the consumer against defects.
Generic parts are those manufactured by another parts maker to fit a particular vehicle. In most cases, generic parts will fit your Mercedes-Benz as intended. However, their quality cannot be assured.
Mercedes-Benz of Westminster offers only the highest quality auto parts for their customers. For this reason, only OEM parts from Mercedes-Benz are used by our technicians.

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Certified Professionals

Why use ASE-Certified technicians?

When you need maintenance on your Mercedes-Benz vehicle, you do not want to make the mistake of taking it to the wrong place. You should always use a certified trained professional, especially one who is trained for Mercedes-Benz vehicles. This is because an ASE Certified Technician is trained to work on Mercedes-Benz vehicles with quality parts and ensure that the repair is done correctly the first time. Another reason that this is important is because Mercedes-Benz vehicles need to be examined and repaired with specially designed equipment. Failure to use this special equipment can result in an improper diagnosis of the problem, which can lead to additional expense for you that is not needed. Don’t waste your time and energy on other service centers. Stop in to our Mercedes-Benz certified service center for the right repair and quality work every time.

What’s wrong with non-certified technicians?

 

Only Mercedes-Benz customizes the service schedules for your vehicle according to the amount of time you’ve owned it. Learn about how Stage B Service ensures you’ll be enjoying your Mercedes-Benz for years to come.

Master technicians hired by Mercedes-Benz of Westminster must pass a battery of tests that are in a series. In addition, a master technician must have at least two years of hands-on work experience that can be documented.
When you bring your vehicle to Mercedes-Benz of Westminster, you know that the work is correct each time. In addition, you have the assurance that our certified technicians are using OEM parts directly from Mercedes-Benz. When you leave, you’ll have a warranty that not only covers the parts the technician used but also the services provided as well. This gives you protection in the unlikely event that a part malfunctions or that the technician made an error.

What are the certification requirements?

To become a master technician, a series of tests must be passed. A master technician must also have two years of documented hands-on work experience.
There are 8 tests a tech needs to pass for automobiles in order to be considered a master. For collision repair, a tech must pass 4 tests in the series. The A series for automobiles and light trucks include:
  • Engine repair
  • Automatic transmission/transaxle
  • Manual drivetrain and axles
  • Suspension and steering
  • Brakes
  • Electrical/Electronic system
  • Heating and air conditioning
  • Engine performance
To become a body or collision repair master tech, these tests must be passed:
  • Painting and refinishing
  • Non-structural analysis and damage repair
  • Structural analysis and damage repair
  • Mechanical and electrical components
All master techs must recertify every five years.

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Technology

Mercedes-Benz mbrace® Connect

Mercedes-Benz has officially introduced mbrace® Connect into vehicles and it is everything you have been wishing for and more. mbrace® Connect makes it easy to stay on top of tasks while on the go, even if that means taking some work calls. The newly integrated Mercedes-Benz mbrace® Connect allows you to connect automatically as soon as you start your vehicle. Once connected, it allows you to take calls, talk without using your hands, stream your favorite music wirelessly, and even eliminate cord clutter in the process. All you have to do is pair your portable device with mbrace® Connect. It is a quick and easy process and once completed, will allow you to keep your hands on the wheel while driving. When you purchase your new Mercedes-Benz, our service technicians at Mercedes-Benz of Westminster will assist you in pairing your device so you do not have to spend time figuring it out.
 

The intelligent automobile and the smartphone join together to enhance your driving experience. This video shows you how to make it happen.

Bluetooth Connect

 

Whether it’s an opening an automatic garage, controlling home lighting or opening a motorized gate, this video will show you how to do it with the HOMELINK system in your Mercedes-Benz.

HomeLink

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Does Your Car Have a Safety Recall?

Recalls have been in the news a lot lately. We know you have questions about the effect of these recalls on the safety of you and your passengers. We can’t service every vehicle with an open recall, but we can alert you if your vehicle has one.

Find out if your car is affected.

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